updated at 10:49am on 25/08/2020
Very good practice
I had major heart surgery lately and found that as usual all the staff at the practice were so good,,,,,at one time i needed to see a nurse daily for weeks ,I was really well looked after in every way , I find all members of staff so polite and helpful,,i’m so grateful i’m a patient at this practice
Visited in October 2019, Posted on 23 October 2019
I have been registered with this practice since I was born (55 years) starting at the old surgery in Queens Avenue then moving onto the facility in Catts Alley. I don't normally write reviews about anything but after receiving great service I felt I had to especially now I have read some of the negative reviews on here.
I don't normally visit the surgery unless I really have to but have used it a few times in the last six months and three times in the last month. These last three times have been 'on the day appointments' and I have had no trouble getting through on the phone and the most time I have held on for is about 10 mins. I don't really like being asked by the receptionist what the problem is but I do understand why it has to be done. Each time the doctor has called me back promptly and I have needed to go to the surgery on two of those occasions. I always go expecting to wait over my appointment time considering the size of Snodlands population now and not many gps to look after them all, so its always a pleasant surprise if I get in on time or even earlier than I was expecting.
I have always found all staff, from the receptionist and nurses to the doctors to be polite,friendly and professional and never feel as if I am wasting their time or if I have to hurry up. I always find my gp to be caring and kind and someone who listens properly. they are the best doctor I have had.
Visited in March 2019, Posted on 14 March 2019