Snodland Medical Practice Patient Survey 2022

Designed, undertaken and analysed by: Snodland PPG (Patient Participation Group)

 

Who are you seeing / have you seen today?

A Doctor Nurse Health Care Assistant Phlebotomist Other
81 75 5 11  41
38% 35% 2% 5% 19%

 

About access to a Doctor or other medical professional

If you phoned for an appointment, - your satisfaction with the waiting time for your call to beanswered.

Poor/Fair Good/Very Good/Excellent N/A
66 92 48
32.0% 44.7% 23.3%

If it was for an Urgent Same-Day Appointment - your satisfaction with how your urgent request was dealt with.

Poor/Fair Good/Very Good/Excellent N/A
21 68 113
10.4% 33.7% 55.9%

If your call was to pre-book a non-urgent appointment - your satisfaction with the wait time for the appointment, considering your condition / symptoms.

Poor/Fair Good/Very Good/Excellent N/A
54 91 56
26.9% 45.3% 27.9%

If you booked an appointment or made an enquiry on-line - your experience of using this service.

Poor/Fair Good/Very Good/Excellent N/A
25 54 118
12.7% 27.4% 59.9%

If you had triage (initial assessment by phone or in person) to assess your condition - your satisfaction with this assessment.

Poor/Fair Good/Very Good/Excellent N/A
16 71 110
8.1% 36.0% 55.8%

How convenient was the day and time of your appointment?

Poor/Fair Good/Very Good/Excellent N/A
17 183 11
8.1% 86.7% 5.2%

 

Reception

Did you use the self check-in screen?

Yes No
57 128
30.8% 69.2%

Length of time waiting to check in at Reception

Poor/Fair Good/Very Good/Excellent N/A
33 152 5
17.4% 80.0% 2.6%

The welcome and helpfulness of Reception staff

Poor/Fair Good/Very Good/Excellent N/A
22 170 12
10.8% 83.3% 5.9%

The length of time waiting to see a doctor / nurse / other medical professional, after you had checked in.

Poor/Fair Good/Very Good/Excellent N/A
53 150 2
25.9% 73.2% 1.0%

 

Waiting Rooms

Do you read the general notices and / or information leaflets in the waiting room, or on the Reception desk?

Yes No
93 118
44.1% 55.9%

 

About your consultation with a Doctor or other healthcare professional

Did you feel that you were listened to when explaining your condition / symptoms?

Poor/Fair Good/Very Good/Excellent N/A
8 179 15
4.0% 88.6% 7.4%

How do your rate the communication skills of the clinician you were seeing?

Poor/Fair Good/Very Good/Excellent N/A
11 185 6
5.4% 91.6% 3.0%

How do you feel about the outcome of your consultation?

Poor/Fair Good/Very Good/Excellent N/A
13 171 15
6.5% 85.9% 7.5%

Your satisfaction with the management plan offered for your condition

Poor/Fair Good/Very Good/Excellent N/A
9 126 66
4.5% 62.7% 32.8%

 

About repeat prescriptions

Do you order your repeat prescriptions on-line?

Yes No
63 133
32.1% 67.9%

Prescriptions ready on time (if collected from Practice)

Yes No
97 45
68.3% 31.7%

Handling of any prescription queries by the Practice

Poor/Fair Good/Very Good/Excellent N/A
50 95 37
27.5% 52.2% 20.3%

 

Obtaining test results

Were you told that if you heard nothing, then the results were clear / negative / no further action required?

Yes No
84 55
60.4% 39.6%

 

Your overall impression of Snodland Medical Practice

Poor/Fair Good/Very Good/Excellent N/A
38 158 0
19.4% 80.6% 0.0%

 

Optional

Your gender

  • Male: 63 - 31.8%
  • Female: 135 - 68.3%

Age ranges

  • 18-25: 10 - 7.4%
  • 26-35: 14 - 10.3%
  • 36-45: 24 - 17.5%
  • 46-55: 24 - 17.6%
  • 56-65: 21 - 15.4%
  • 66-75: 19 - 14%
  • 75+: 24 - 17.5%

Published: Sep 27, 2022