Phoneline Opening Hours

Improved Access

Evenings/Weekends

On the 1^st October 2018 Improved Access was launched nationwide. You can now see a GP or other healthcare professional during:

• weekday evenings between 6.30pm and 8.00pm
• Saturdays and Sundays

These appointments offered could be

• At your registered practice
• another local GP practices
• another local NHS service - such as a General Practice Hub

What type of appointments will be available?

Evening appointments between 6.30pm – 8pm Monday to Friday will be offered by a practice in your area. These appointments will be offered by a range of clinical professionals.

On Saturdays, a clinical professional will be available between 9.00 am to 12.00 pm.

On Sundays and Bank Holidays a GP will be available between 9.00 am to 12.30 pm (at a hub in Tonbridge or Maidstone).

Who can book these appointments?

Improved Access appointments are available for all patients in west Kent, regardless of where they are located. This means that patients can book these appointments 7 days a week, 52 weeks of the year. It will be unlikely that you will be seen by your normal GP and it is likely that you will have to go to a different surgery to your registered practice for these appointments.

How can I book an appointment? 

In order to book these appointments, you contact your surgery reception staff as normal. You will not be able to phone the reception staff on Saturdays, Sundays / Bank Holidays or between 6.30 pm to 8.00 pm Monday to Friday.

Bank Holidays / Staff Training

Protected learning time closures, bank holidays and more.

Adverse Weather Conditions

We have seen very bad snow over the winter these past few years. All our staff always do their best to get to the surgery, but please understand that some members of staff travel some distance. Fortunately we have always been able to open at the start of the day, but there have been occasions where it has been necessary to close the surgery early in order to allow staff to travel home. We will spread salt and clear a path as soon as practical in our car park